Prime is dedicated to promoting a healthy gaming environment. We believe that gaming should always be an enjoyable form of entertainment and never a source of financial or emotional distress.

Minimum Age Requirement

Access to our platform is strictly restricted to individuals aged 18 or older. We implement rigorous age verification procedures to prevent underage access.

Player Wellbeing and Tools

We provide several features to help you stay in control of your activity:

Deposit Limits: Control how much you can add to your account over a specific period.

Loss Limits: Set a maximum amount you are willing to lose.

Session Limits: Manage the time you spend on the platform.

Time-Outs: Take a short break from the service for a few days or weeks.

Self-Exclusion: A formal process to suspend your account for a longer duration.

Signs of Problematic Behavior

We encourage users to monitor their habits. Warning signs include chasing losses, neglecting daily responsibilities to play, or gaming with money intended for essential expenses. If you find it difficult to stop, it may be time to use our restriction tools.

Protection of Minors

We advise users who share devices with children to install filtering software. It is your responsibility to ensure that your login credentials are not accessible to minors.

Seeking Professional Support

If you feel that your gaming is becoming a problem, we recommend seeking help from professional counseling services. Many organizations offer confidential support and guidance for managing gaming habits effectively.

Policy Updates

This policy is reviewed regularly to ensure it meets the highest standards of player protection and remains aligned with Canadian best practices.