At Prime, your privacy is a cornerstone of our service. This policy outlines our practices regarding the collection, use, and safeguarding of your personal information within the Canadian jurisdiction.

Information We Collect

To provide a secure and efficient service, we collect the following categories of data:

Identity and Contact: Legal name, date of birth, and email address.

Usage Data: Details on how you interact with our platform and services.

Technical Data: IP address, browser type, and device identifiers.

Transaction Data: Records of payments and service history.

Legal Bases for Processing

We process your data based on several legal grounds: the necessity to fulfill our contract with you, compliance with legal obligations, our legitimate business interests, and your explicit consent where applicable.

Usage of Your Information

Your data is primarily used to maintain your account, process transactions, provide technical support, and prevent fraudulent activity. We also use aggregated data to improve our service offerings and ensure our platform remains secure for all Canadian users.

Data Retention and Security

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal or reporting requirements. We employ industry-standard security measures to protect your data from unauthorized access, though no method of electronic transmission is entirely infallible.

Data Sharing and Transfers

We may share data with trusted service providers who assist in our operations. When data is transferred internationally, we ensure that appropriate safeguards are in place to maintain a level of protection equivalent to Canadian standards.

Your Rights as a User

You have the right to access the personal information we hold about you, request corrections to inaccurate data, and in certain circumstances, ask for your data to be deleted or moved. You may also object to specific types of processing.

Contact and Privacy Requests

For any questions regarding your privacy, please contact our data team:

Email: [email protected]

Phone: +1 (416) 555-0812

Address: 181 Bay Street, Toronto, ON M5J 2T3, Canada